Privacy Policy

A legal disclaimer

Effective Date: January 13, 2025

At EvolvAI, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, including our AI-powered solutions, websites, and any related services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal data:

Personal Identification Information: Name, email address, phone number, company details, and any other details you provide when interacting with our Services.
Usage Data: Details about how you use our Services, including the pages you visit, your interactions with our chatbot, and other online activities.
Transaction Data: Billing details, payment information, and purchase history if you engage in a paid service or subscription.
Device and Technical Data: Information about the device or computer you use to access our Services, including IP address, browser type, operating system, and geographic location.

2. How We Use Your Information

We use the collected data for the following purposes:

To Provide Our Services: To deliver and improve our AI-powered solutions, process your requests, and respond to inquiries.
To Personalize Your Experience: To tailor our services to better meet your needs, including customizing content and responses from our chatbots.
To Process Transactions: To handle billing, subscriptions, and payment processing.
To Improve Our Services: To analyze usage data and make enhancements to our AI models, features, and user experience.
To Communicate with You: To send you service-related notifications, updates, and marketing communications, if you have opted-in.
Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following circumstances:

Service Providers: We may engage third-party companies or individuals to assist with the operation of our Services (such as hosting services, payment processing, or marketing support). These providers are obligated to keep your information confidential and use it solely for the purpose of providing their services.
Legal Compliance: We may disclose your personal data when required by law or when we believe such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal data.

4. Data Security

We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. This includes implementing physical, technical, and administrative safeguards. However, no security system is completely impenetrable, and we cannot guarantee the security of your data transmitted over the internet.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

As a resident or user in the UAE, you have certain rights regarding your personal data. These rights include:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You can request that we correct any inaccurate or incomplete personal data.
Erasure: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
Data Portability: You may request a copy of your data in a structured, commonly used format to transfer it to another service provider.
Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [Your Company’s Contact Information].

7. International Data Transfers

Your personal data may be transferred to, and maintained on, servers located outside of the UAE. By using our Services, you consent to the transfer of your data to countries outside of the UAE. We ensure that any such transfer complies with applicable data protection laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device to help us remember your preferences and improve site functionality. You can manage your cookie preferences in your browser settings. However, disabling cookies may affect the functionality of certain features of our Services.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or sending an email notification.